Monolav
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Terms and conditions

How ordering a made-to-measure washbasin works, from the quote to fitting, and what applies if something is not as it should be.

Seller

Monolav is a brand of:

Company
WebZone, družba za razvoj informacijskih tehnologij, d.o.o.
Registered office
Prešernova cesta 2, 1234 Mengeš, Slovenia
Registration number
9506047000
VAT number
SI90485661
Court register
District Court of Ljubljana

What they cover

These terms cover the use of this website and orders for washbasins, cabinets and services under the Monolav brand. What is agreed in a quote takes precedence over them.

Pictures, the configurator and what the site says

The bathroom pictures on this site are computer renderings, not photographs. Taps, mirrors, rooms and props in them are for illustration and are not part of an offer.

The configurator and its 3D view help you choose. Colours and the ceramic’s pattern on screen may differ from the real thing, which is why we send samples on request. The true shade of a lacquered front is the one on the RAL or NCS fan deck.

We match the washbasin’s fixing to your wall and confirm it when we measure on site.

The website is not an offer in the legal sense. A contract is made only when a quote is accepted.

The ceramic and the making

Each washbasin is made by hand from several pieces of the same large-format ceramic, mitred and bonded at 45°. The joints lie on the corners and show as a fine line from close up. This is not a defect.

The pattern of stone-look ceramic varies from slab to slab. The veins and shades of your washbasin will not match a sample or picture exactly. This is not a defect either.

Quote and order

  • In reply to an enquiry we send you a free quote with the sizes, materials, drawings and price.
  • A quote is valid for 30 days from its date.
  • The contract is made when you accept the quote (by replying to the e-mail or by signing it) and we receive the advance payment.
  • Once you accept, we measure on site free of charge and confirm the final sizes with you. Making starts only after the final sizes are confirmed.
  • If the measuring shows different sizes, we recalculate the price on the same price list and settle the difference at fitting.

Prices and payment

Prices are in euros and include VAT. What the price includes and what it does not (such as the tap, the trap and plumbing in), the quote says.

You choose one of two ways to pay:

  • 50 % on acceptance and 50 % after fitting,
  • all in advance, with 5 % off.

You pay by bank transfer to the account on the pro forma invoice.

Making, delivery and fitting

We make the washbasin in four to six weeks from confirming the final sizes. The exact time is in the quote. If it takes longer, we tell you as soon as we know.

We agree on a date for delivery and fitting once the washbasin is made.

The wall must be ready for fitting: a solid wall (concrete, brick), or a stud wall with the frame the quote provides for, and the water and waste connections where the drawing places them.

If your own fitter installs the washbasin, the fitting is their responsibility. We are not liable for damage caused by fitting that does not follow our instructions and drawing.

Cancellation

The washbasin and cabinet are made to your sizes and choices. The 14-day right to cancel a distance purchase under the Slovenian Consumer Protection Act therefore does not apply to them: goods made to the consumer’s specifications are exempt.

Until the final sizes are confirmed, you can cancel the order. We refund the advance less costs already incurred, such as ceramic ordered specially for you.

Claims

Check the washbasin when it arrives. Tell us about visible damage straight away, ideally with a photo.

We are liable for the conformity of the goods under the Slovenian Consumer Protection Act, or under the Obligations Code for business purchases. Report a defect to info@monolav.com with a description and photos. We reply within eight days and remedy the defect as the law provides.

We are not liable for defects caused by fitting we did not do that does not follow our instructions, overloading (such as sitting or standing on the washbasin), knocks, or unsuitable cleaning products.

Disputes

We first try to settle any dispute by agreement. Slovenian law applies, which does not take away the protection a consumer has under the law of the country they live in. We do not recognise any provider of out-of-court consumer dispute resolution as competent.

Copyright

The texts, renderings, the configurator and the Monolav brand are protected. They may not be copied or used for other purposes without our written permission.

Changes to these terms

We may change these terms. An order is governed by the terms published on the day the quote is accepted.