Monolav
Get a quoteConfigurator

Privacy

We collect only what we need to quote for and make your washbasin, and visitor statistics without cookies. We never sell any of it or use it for advertising.

Controller

The controller of your personal data is the company that owns the Monolav brand:

Company
WebZone, družba za razvoj informacijskih tehnologij, d.o.o.
Registered office
Prešernova cesta 2, 1234 Mengeš, Slovenia
Registration number
9506047000
VAT number
SI90485661
Court register
District Court of Ljubljana

What we collect

When you send an enquiry, we receive:

  • your name and e-mail address,
  • your phone number and the town of installation, if you give them,
  • your message and the washbasin you put together in the configurator (sizes, ceramic, cabinet).

If you accept a quote, we also need a delivery address and your details for the invoice.

The configurator sends none of your details until you send an enquiry. It records only which options you choose (see Visitor statistics). It keeps the picture of your washbasin only in your own browser, to show it beside the form.

Why, and on what basis

  • Replying to your enquiry and quoting: steps you ask for before a contract (Article 6(1)(b) of the General Data Protection Regulation).
  • Making, delivering and fitting your order, and talking it through with you: performing the contract (Article 6(1)(b)).
  • Invoices and accounting records: a legal obligation (Article 6(1)(c)).
  • Visitor statistics: our legitimate interest in improving the website and the configurator (Article 6(1)(f)).

We do not use your data for advertising and do not send newsletters.

How long we keep it

  • Enquiries that lead to no order: two years from our last contact, then we delete them.
  • Orders: for as long as you can claim for a defect, then only what is on the invoice.
  • Invoices: ten years after the end of the year they were issued in, as Slovenian VAT law requires.
  • Visitor statistics: two years at most.

Who else sees it

We never sell your data or pass it on for anyone else’s purposes. Only these have access to it:

  • Cloudflare, Inc., which hosts the website, protects it from abuse and stores enquiries and quotes on servers in the EU. It processes your IP address and technical details of each request. Transfers to the US are covered by the EU-US Data Privacy Framework.
  • Resend, Inc., through which we send you the emails about your enquiry and your quote. Transfers to the US are covered by the EU standard contractual clauses.
  • GitHub, Inc., on whose servers the PDF of your quote is made automatically. Your name, contact details and town are there only while it is made, a few minutes. Transfers to the US are covered by the EU-US Data Privacy Framework.
  • PostHog, Inc., which keeps our visitor statistics. The data is stored on servers in the EU (Frankfurt) and is sent through our own domain.
  • our e-mail provider, through which enquiries reach us and we write to you,
  • carriers and fitters, if we bring them in, and then only your name, address and phone number,
  • our accountants, for invoices.

Visitor statistics

To see which pages you read and where the configurator gets in your way, we count visits. The statistics use no cookies: nothing is stored on your device, so they need no consent. We record:

  • which pages you open, where you come from (a search engine, a link) and how far you scroll,
  • clicks on buttons and links, and your choices in the configurator (shape, sizes, ceramic, cabinet, installation), but not the text you type,
  • the kind of device, the browser, the screen size and how fast pages load,
  • your approximate location (country, town), worked out from your IP address.

A visitor is recognised only within the same day, by a value worked out from the IP address and the browser that is replaced every day, so we cannot recognise you from one day to the next. We never link the statistics to your name or e-mail address, and never use them for advertising.

You can object to the statistics with the button below (this browser remembers the choice), or write to info@monolav.com.

Cookies

The site has no advertising or tracking cookies, and the visitor statistics work without any. Fonts, pictures and videos load from our own site, not from other providers. We use only cookies the site needs to work, so they need no consent:

  • lang: remembers the language you choose in the menu. Kept for one year.
  • __cf_bm: Cloudflare may set it to protect the site from malicious bots. Kept for 30 minutes.

Your rights

At any time you can ask for:

  • access to the data we hold about you, and a copy of it,
  • inaccurate data to be corrected,
  • your data to be erased, once we no longer need it or may no longer keep it,
  • processing to be restricted, or your data to be moved to another provider,
  • and you can object to processing.

Write to info@monolav.com. We reply within one month. If you believe we handle your data wrongly, you can complain to the Slovenian Information Commissioner (www.ip-rs.si).

Changes

If we change this policy, we publish the new one on this page with the date of the change.